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knowledge base
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click kb title |
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KB1001: Error
Codes |
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Error Code
1001: The License information you
entered is incorrect, please try again
(this error code means you have
entered an invalid username or password)
Error Code
1002: The License Key you entered is
incorrect, please try again
(this error code means you have
entered an invalid license key or that
the key does not exist in our license
server)
Error Code
1003: This License Key has already been
activated, please try a different
License Key (this error code usually means the
license key you are trying to activate
is currently activated on another
server, please use the transfer option
available inside your
account)
Error
Code 1004: This License Key has been
disabled, please contact echoPANEL
support department
(this error code usually means there is an ownership
conflict, please notify us through the
support centre)
Error
Code 1005: You have attempted to install
a newer version than you are entitled
to, please contact echoPANEL support
department (this error code usually
means the version you are attempting to
install is newer than your license key
permits, please use the upgrade option
available on the
purchase
page) |
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KB1002:
Transferring an echoPANEL License Key to a different
server |
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Transferring an echoPANEL license key to
a different server is both permitted and
possible. To do this, simply log in to
your account, click the transfer link
beside the license key you wish to
transfer, and follow the instructions on
screen. |
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KB1003:
Unique Microsoft SMTP Identifier |
| In
order for echoPANEL to communicate
with Microsoft SMTP
Service, it needs to know the unique
Identifier of this application.
By default, this Identifier is 1,
and no changes should be required,
but if you experience errors on the
Settings page, it may be
necessary to edit the echoPANEL Live
Identifier file.
To do
this, open DRIVE:\Program Files\Sanamato\echoPANELLive\App\Root\
Includes\identifiers.txt and follow
the instructions at the top of the
file. |
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KB1006:
Opening your firewall for echoPANEL Live |
| To
use echoPANEL Live from a remote
location, you must open Port 4444 in
your firewall software.
Given
the variety of firewalls on the
market, we cannot explain how do
that here, but it is generally a
simple task and should be outlined
in your firewall documentation. |
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KB1007: The WMI (Windows Management Instrumentation) Service |
| If
you are encountering numerous
problems with echoPANEL Live, or
echoPANEL Live simply doesn't run, the
first thing you need to check is, is
whether or not the WMI service is
running.
To do
this, click on Start > All Programs
> Administrative Tools > Services
and look for Windows Management
Instrumentation, then confirm the
service is Started and set to
Automatic. |
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KB1008:
Problems with MS FTP |
If
you are experiencing communication
problems between echoPANEL Live and
Microsoft FTP, please review these
possible causes;
-
All FTP Site in IIS are stopped
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KB1009:
Problems with your FTP Client Software |
If
you are experiencing FTP User connection
problems within your FTP Client
software, please review these
possible causes;
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Passive Mode is interfering with
the connection, and may need to
be disabled
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You are not using the correct IP
Address, username or password
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KB1010:
Problems with a new installation |
If
you are experiencing problems after
installing a newer version of echoPANEL
Live
(over top of a previous version) or simply want to revert
back to the previous version, you
have two options;
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Uninstall echoPANEL Live from the
Windows Start Menu, and
re-install your previous version
using the correct echoPANELLive.exe
file (recommended)
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If
for some reason, you cannot or
do not wish to use the method
above, you can perform a similar
operation by replacing the new
files manually. To do this, you
will need to be logged into your
server with administrator
rights, where echoPANEL Live is
installed
- Logout of echoPANEL Live, and
close your browser
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Open C:\Program Files\Sanamato\echoPANELLive
(this only applies if you
selected the default path
during the installation)
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Look for a folder called
Backup
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Inside the Backup folder,
open the backup_date folder
where "date" reflects the
most recent date
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Copy everything below the
backup_date folder
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Move back up to the
C:\Program Files\Sanamato\echoPANELLive
folder and paste,
overwriting the existing
files
Use
the second method described above
only as a last resort. In most cases
this will work fine, but could cause
undesirable results. Use at your own
risk.
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KB1011: The
application failed to initialize properly
(0xc0000135) |
This error typically means that you
do not have the .NET Framework
installed (or enabled) on your
server.
By
default .NET 1.1 is installed with
Windows Server 2003. If you are
attempting to install echoPANEL Live on a
different Operating System, it will
not work properly.
If you are running Windows Server
2003, you can check the status of
.NET, as follows;
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Open IIS, click on Web Service
Extensions in the left pane, and
confirm that ASP.NET v1.1.4322
is visible and Allowed, in the
right pane view.
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Open Windows Explorer, and
navigate to C:\WINDOWS\Microsoft.NET\Framework
and look for a folder called
"v1.1.4322".
If
the .NET Framework is not installed,
the preferred method of installation
is through Windows Update but if for
some reason, you cannot use this
method, it can be downloaded
directly from;
.NET Framework 1.1
http://www.microsoft.com/downloads/details.aspx?FamilyID=262d25e3-f589-4842-8157-034d1e7cf3a3&DisplayLang=en
And the latest service pack, after
the above installation, can be found
at;
.NET Framework 1.1 SP1
http://www.microsoft.com/downloads/details.aspx?FamilyID=a8f5654f-088e-40b2-bbdb-a83353618b38&DisplayLang=en |
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